Live Remote Assistance |
| With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. |
| How It Works |
| Step 1: | Once you are on the phone with a member of Aressco's support team, you will be directed to this page after your support representative provides you with a unique connection code. You will then enter the code in the field and click the button to initiate the screen-sharing session. | |
| Step 2: | You are prompted to download a small virus-free plug-in. Which will be remove upon completion of the sesson. | |
| Step 3: | With your permission, our support representative can view your screen and share control of your mouse and keyboard. | |
| Step 4: | You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. | |
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